Chief Secretary Vikas Sheel calls for time-bound, effective resolution of CM Helpline complaints

Raipur, October 13, 2026/ Chief Secretary Shri Vikas Sheel has directed departments to ensure effective and accountable resolution of complaints received through the CM Helpline, stressing that citizens’ grievances must be addressed on the ground rather than through procedural formalities.

Chairing a review meeting of senior officials at Mantralaya Mahanadi Bhawan on Monday, the Chief Secretary assessed the progress of key departmental schemes and programmes and issued directions on a range of administrative and policy matters.

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Chief Secretary stresses ground-level verification of CM Helpline complaints

Nearly two lakh complaints have been registered through the CM Helpline in Chhattisgarh so far, Shri Vikas Sheel said, stressing the need for departments to examine each grievance carefully. He directed officials to conduct field-level verification wherever required to establish the facts and identify the actual problems faced by complainants. He emphasised that grievance redressal should go beyond procedural compliance and ensure effective resolution of the issues raised by citizens. Departments must ensure that citizens receive meaningful solutions, with regular monitoring of pending cases and close scrutiny of the quality of redressal.

Paddy procurement policy and Jal Jeevan Mission under review

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The meeting reviewed preparations for the upcoming paddy procurement season, including the formulation of its policy. Officials also discussed pending policy-related matters under the Jal Jeevan Mission. The Chief Secretary directed the concerned departments to address outstanding issues, resolve gaps and finalise the necessary action plans in a timely manner. He also called for greater attention to matters concerning water utilisation.

Digital Crop Survey and planning-area regulations discussed

The progress of the Digital Crop Survey was reviewed, with directions for necessary follow-up action. The meeting also took up issues relating to permissions in planning areas and provisions under the TSP Act.

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Infrastructure projects and departmental schemes reviewed

Officials reviewed agenda items listed on the PARAS portal and the progress of infrastructure projects. The Chief Secretary called for projects to be advanced without avoidable delays and for closer monitoring of schemes such as the Jal Jeevan Mission and AMRUT 2.0. Pension and training-related matters also figured in the discussions.

Departments asked to submit recruitment proposals on time

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The Chief Secretary directed departments to assess their staffing requirements and submit proposals to the Staff Selection Board within the prescribed timelines. He stressed the need for careful scrutiny of each department’s requirements before proposals are forwarded. The meeting also discussed Sewa Setu and regulatory provisions, including the possibility of bringing predecessor services currently outside the scope of the Public Service Guarantee Act under its ambit.

Nava Raipur Botanical Garden to be developed with a focus on visitor experience and conservation

The proposed Botanical Garden in Nava Raipur was another key item on the agenda. Discussions focused on its development, planning and long-term management, including the scope for adopting modern technologies and best practices in landscaping, green-space management and visitor amenities. The Chief Secretary directed officials to prepare a comprehensive development plan that balances the garden’s visual appeal with environmental conservation. He also called for improvements in the management, operations and visitor facilities at Jungle Safari.

The meeting was attended by Additional Chief Secretary, Panchayat and Rural Development Department, Smt Richa Sharma; Principal Secretary, Law and Legislative Affairs Department, Shri Manish Kumar Thakur; Principal Secretary, Urban Administration and Development Department, Shri Sonmani Bora; Secretary, Mineral Resources Department and Secretary to the Chief Minister, Shri P. Dayanand; Secretary, Good Governance and Convergence Department, Shri Rahul Bhagat; Secretary to the Chief Minister and Secretary, Public Works Department, Shri Mukesh Kumar; Secretary, Commerce and Industries Department, Shri Rajat Kumar; Secretary, Food, Civil Supplies and Consumer Protection Department, Sushri Reena Baba Saheb Kangale; Secretary, Finance and Public Relations Departments, Dr Rohit Yadav; Secretary, Housing and Environment Department, Shri Ankit Anand; Secretary, Revenue and Disaster Management Department, Smt Shammi Abidi; Secretary, Skill Development Department, Shri Basavaraju S.; Secretary, Agriculture and Farmers Welfare Department, Shri Siddharth Komal Pardeshi; Secretary, General Administration Department, Shri Avinash Champawat; Secretary, Health and Family Welfare Department, Shri Amit Kataria; Secretary, Public Health Engineering Department, Shri Mohammad Kaiser Abdul Haq; Secretary, Home Department, Smt Neha Champawat; Secretary, Water Resources Department, Shri Rajesh Sukumar Toppo; Secretary, Labour Department, Shri Himshikhar Gupta; Secretary, Transport Department, Shri S. Prakash; Secretary, Tourism and Culture Department, Dr S. Bharathidasan; Secretary, Sports and Youth Welfare Department, Shri Yashwant Kumar; and Secretary, Energy Department, Dr Saransh Mittar, along with other senior officials.